On May 31st, I pulled into the garage and as the door was going down the right-side spring snapped. It was startling loud to be honest. So, I panicked a bit and ended up calling a 24-hour garage door repair service. They responded quickly by sending a two-man crew. But, things went downhill from there. The two technicians attempted to clamp the broken spring together. I am no garage door expert, but these guys didn't seem to know what they were doing. After an hour of messing around, they informed me they needed to fetch a part at the shop. This was around 9pm. I said to my wife as they were leaving, "They aren't coming back". After an hour and a half I called the dispatcher. He told me he would touch base and get back to me. An hour went by, and no call-back. I called, but my call went straight to voicemail and that was the last contact I had with "The Garage Door Company".
In hindsight, I'm very glad they bailed because I called Creative Door the next morning, and they had all the spring specs on file since they are the company that originally built and installed the door. They custom-fabricated the springs on Saturday and a crew came out Monday morning to install them. I have to give a massive shout out to everyone at Creative Door. Just impeccable service and the $274 price tag was very reasonable.
Who is Rick?
I'm just a guy who loves his garage, Audi, and detailing so much he blogs about them.
Geoff Wilkings Photography
RaceDeck Garage Floors
Jay Leno's Garage Advanced Vehicle Care
Thompson Graphics Ltd.
My Flickr Page