On May 31st, I pulled into the garage and as the door was going down the right-side spring snapped. It was startling loud to be honest. So, I panicked a bit and ended up calling a 24-hour garage door repair service. They responded quickly by sending a two-man crew. But, things went downhill from there. The two technicians attempted to clamp the broken spring together. I am no garage door expert, but these guys didn't seem to know what they were doing. After an hour of messing around, they informed me they needed to fetch a part at the shop. This was around 9pm. I said to my wife as they were leaving, "They aren't coming back". After an hour and a half I called the dispatcher. He told me he would touch base and get back to me. An hour went by, and no call-back. I called, but my call went straight to voicemail and that was the last contact I had with "The Garage Door Company".
In hindsight, I'm very glad they bailed because I called Creative Door the next morning, and they had all the spring specs on file since they are the company that originally built and installed the door. They custom-fabricated the springs on Saturday and a crew came out Monday morning to install them. I have to give a massive shout out to everyone at Creative Door. Just impeccable service and the $274 price tag was very reasonable.
Who is Rick?
I'm just a guy who loves his garage, Audi, and detailing so much he blogs about them.
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